What to do if...
Information on suitable mobile phones
The mobile phone could not be paired or connected.
▷ Is Bluetooth activated in the vehicle and on
the mobile phone? Activate Bluetooth on
the vehicle and on the mobile phone.
▷ Do the Bluetooth passkeys on the mobile
phone and the vehicle match? Enter the
same passkey on the mobile phone and via
iDrive.
▷ Did it take longer than 30 seconds to enter
the passkey? Repeat the pairing procedure.
▷ Are too many Bluetooth devices connected
to the mobile phone or vehicle? Delete connections
with other devices if necessary.
▷ Is the audio connection activated? Deactivate
the audio connection.
▷ Is the mobile phone in power-save mode or
does it have only a limited remaining battery
life? Charge the mobile phone in the snapin
adapter or via the charging cable.
▷ Depending on the mobile phone, it is possible
that only one device can be connected
to the vehicle. Unpair the connected device
from the vehicle and pair and connect only
one device.
▷ The mobile phone no longer reacts? Switch
the mobile phone off and on again. Repeat
the pairing procedure.
The telephone functions are not available.
▷ Is the mobile phone paired as an additional
telephone and is the additional telephone
function deactivated? Activate the function.
▷ Is an outgoing call not possible? Connect
the mobile phone as a telephone.
No phone book entries or only some phone book entries are displayed, or they are incomplete.
▷ Transmission of the phone book entries is
not yet complete.
▷ It is possible that only the phone book entries
of the mobile phone or the SIM card
are transmitted.
▷ It may not be possible to display phone book
entries with special characters.
▷ The number of phone book entries to be
stored is too high.
▷ Is the data volume of the contact too large,
e. g., due to stored information such as
notes? Reduce the data volume of the contact.
▷ Is the mobile phone connected as an audio
source or additional telephone? The mobile
phone must be connected as a telephone.
The phone connection quality is poor.
▷ The strength of the Bluetooth signal on the
mobile phone can be adjusted, depending
on the mobile phone.
▷ Insert the mobile phone into the snap-in
adapter or place it in the area of the center
console.
▷ Adjust the volume of the microphone and
loudspeakers separately.
If all points in this list have been checked and the required function is still not available, please contact the hotline or service center.
See also:
Automatic deactivation of the front passenger airbags
The occupation of the seat is detected by evaluating
the impression on the occupied seat surface
of the front passenger seat.
The front and side airbags on the front passenger
side are activate ...
Roadside Assistance
Service availability
Roadside Assistance can be reached around the
clock in many countries. You can obtain assistance
there in the event of a vehicle breakdown.
Roadside Assistance
The Roadside ...
TeleService
General information
TeleService supports communication with your
service center.
▷ Data on the vehicle's service requirements
can be sent directly to the service center. In
this way, the ...