Customer Relations

At a glance

Contact Customer Relations for information on all aspects of your vehicle.

Calling Customer Relations

Vehicles not equipped with BMW Assist or TeleService

1. "BMW Assist" or "ConnectedDrive".

2. "Customer Relations"

The Customer Relations phone number is displayed.

If the mobile phone is paired, a connection is established to Customer Relations.

Vehicles equipped with BMW Assist or

Vehicles equipped with BMW Assist or TeleService

1. "BMW Assist" or "ConnectedDrive".

2. "Customer Relations".

3. "Start service"

    See also:

    What to do if...
    The current transmission position cannot be displayed? The vehicle is located in an unrecognized region, is in a poor reception area, or the system is currently determining the position. ...

    Text messages
    Text messages in combination with a symbol in the instrument cluster explain a Check Control message and the meaning of the indicator and warning lamps. ...

    Hydroplaning
    On wet or slushy roads, a wedge of water can form between the tires and road surface. This phenomenon is referred to as hydroplaning. It is characterized by a partial or complete loss of contact ...