BMW Assist

General information

BMW Assist provides you with certain services, e.g., transmission of the position data of your vehicle to the BMW Assist Response Center if an Emergency Request has been initiated.

Many BMW Assist services depend on the individually agreed upon contract.

After your contract has expired, the BMW Assist system will be deactivated by the BMW Assist Response Center without your having to visit a service center. After the BMW Assist system has been deactivated, no BMW Assist services will be available. The BMW Assist system can be reactivated by a service center after you sign a new contract.

Requirements

▷ The installed BMW Assist system is logged in to a wireless communications network.

This network must be capable of transmitting the services.

▷ To transmit position data, the vehicle must be able to determine the current position.

▷ The BMW Assist service contract was signed with your service center or with the BMW Assist Response Center. Enabling must have been completed.

▷ BMW Assist is activated.

Services offered

▷ Emergency Request: when you press the SOS button, a connection to the BMW Assist Response Center is established. The BMW Assist Response Center then speaks with you and takes further steps to help you.

▷ Automatic Collision Notification: under certain conditions, a connection is established to the BMW Assist Response Center after a serious accident. If possible, the BMW Assist Response Center then speaks with you and takes further steps to help you.

▷ Enhanced Roadside Assistance: BMW Roadside Assistance can be contacted if assistance is needed in the event of a breakdown.

If possible, the vehicle and position data are transmitted in the process.

▷ Customer Relations: connection with Customer Relations for information on all aspects of your vehicle.

▷ TeleService: data on your vehicle's service status or required inspections are transmitted to your service center, either automatically before a service due date or when you request a BMW service appointment.

▷ Remote Door Unlock: the BMW Assist Response Center provides assistance if, for example, the remote control is not available and the vehicle needs to be opened.

▷ Stolen Vehicle Recovery: after you report that your vehicle was stolen to the police, the BMW Assist Response Center can determine its position.

▷ In addition to these services, the optional Convenience Plan offers Concierge service and information for route planning, traffic, and weather. A limited number of calls can be made via the BMW Assist Response Center with Critical Calling if, for example, the mobile phone is not available or discharged.

Press the SOS button to contact the BMW Assist Response Center.

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