What to do if...
Information on suitable mobile phones, refer to page 204.
The mobile phone could not be paired or connected.
► Is Bluetooth activated in the vehicle and on
the mobile phone? Activate Bluetooth in the
vehicle and on the mobile phone.
► Do the Bluetooth passkeys on the mobile
phone and the vehicle match? Enter the
same passkey on the mobile phone and via
iDrive.
► Did it take longer than 30 seconds to enter
the passkey? Repeat the pairing procedure.
► Are too many Bluetooth devices connected
to the mobile phone or vehicle? Delete connections
with other devices if necessary.
► Is the audio connection activated? Deactivate
the audio connection.
► Is the mobile phone in power-save mode or
does it have only a limited remaining battery
life? Charge the mobile phone in the snapin
adapter or via the charging cable.
► Depending on the mobile phone, it is possible
that only one cell phone can be connected
to the vehicle. Unpair the connected
cell phone from the vehicle and pair and connect
only one cell phone.
The mobile phone no longer reacts.
► Switch the mobile phone off and on again.
► Ambient temperatures too high or too low?
Do not subject the mobile phone to extreme
ambient temperatures.
The telephone functions are not available.
► Is the mobile phone paired as an additional
telephone and is the additional telephone
function deactivated? Activate the function.
► Is an outgoing call not possible? Connect
the mobile phone as a telephone.
No or not all phone book entries are displayed, or they are incomplete.
► Transmission of the phone book entries is
not yet complete.
► It is possible that only the phone book entries
of the mobile phone or the SIM card are
transmitted.
► It may not be possible to display phone book
entries with special characters.
► The number of phone book entries being
stored is too high.
► Is the data volume of the contact too large,
e.g., due to stored information such as
notes? Reduce the data volume of the contact.
► Is the mobile phone connected as an audio
source? The mobile phone must be connected
as a telephone.
► Is the mobile phone connected as an audio
source or additional telephone? The mobile
phone must be connected as a telephone.
The phone connection quality is poor.
► The strength of the Bluetooth signal on the
mobile phone can be adjusted, depending
on the mobile phone.
► Insert the mobile phone into the snap-in
adapter or place it in the area of the center
console.
► Adjust the volume of the microphone and
loudspeakers separately.
If all points in this list have been checked and the required function is still not available, contact the hotline or service center.
See also:
Compatibility
If this symbol is printed on the
packaging
or in the instructions of the hand-held
transmitter, the remote-controlled device is
generally compatible with the integrated universal
remote con ...
Notes
▷ Do not cover lower screen edge, since this
is where the sensors and the infrared interface
are installed.
▷ When loading the rear seats and adjusting
the backrest of the front sea ...
Contacts
Note
If equipped with full mobile phone preparation
package.
At a glance
Contacts can be created and edited. The contacts
from the mobile phone are displayed as
well if this function is supporte ...