Customer Relations

At a glance

Contact Customer Relations for information on all aspects of your vehicle.

Calling Customer Relations

Vehicles not equipped with BMW Assist or TeleService

1. "BMW Assist" or "ConnectedDrive".

2. "Customer Relations"

The Customer Relations phone number is displayed.

If the mobile phone is paired, a connection is established to Customer Relations.

Vehicles equipped with BMW Assist or

Vehicles equipped with BMW Assist or TeleService

1. "BMW Assist" or "ConnectedDrive".

2. "Customer Relations".

3. "Start service"

    See also:

    Software Update
    The vehicle supports various external devices depending on the current software version. With a software update, the vehicle can support new cell phones or new external device, for example. The ...

    Requests
    Do not use the voice activation system to initiate an Emergency Request. In stressful situations, the voice and vocal pitch can change. This can unnecessarily delay the establishment of a telephon ...

    Parking lamps
    Switch position : the vehicle lamps light up on all sides, e.g., for parking. Do not use the parking lamps for extended periods; otherwise, the battery may become discharged and it would the ...