What to do if...

Information on suitable mobile phones.

The mobile phone could not be paired or connected.

▷ Is Bluetooth activated in the vehicle and on the mobile phone? Activate Bluetooth in the vehicle and on the mobile phone.

▷ Do the Bluetooth passkeys on the mobile phone and the vehicle match? Enter the same passkey on the mobile phone and via iDrive.

▷ Do the control numbers on the mobile phone and vehicle match? Select correct control number on the mobile phone; repeat pairing, if necessary.

▷ Did it take longer than 30 seconds to enter the passkey? Repeat the pairing procedure.

▷ Periods for confirming the control numbers on the mobile phone longer than 30 seconds?

Repeat the pairing procedure.

▷ Are too many Bluetooth devices connected to the mobile phone or vehicle? Delete connections with other devices if necessary.

▷ Is the mobile phone in power-save mode or does it have only a limited remaining battery life? Charge the mobile phone via the charging cable.

The mobile phone no longer reacts.

▷ Switch the mobile phone off and on again.

▷ Ambient temperatures too high or too low?

Do not subject the mobile phone to extreme ambient temperatures.

Not all phone book entries are displayed.

▷ Transmission of the phone book entries is not yet complete.

▷ It is possible that only the phone book entries of the mobile phone or the SIM card are transmitted.

▷ It may not be possible to display phone book entries with special characters.

▷ The number of phone book entries being stored is too high.

The phone connection quality is poor.

▷ The strength of the Bluetooth signal on the mobile phone can be adjusted, depending on the mobile phone.

▷ Place mobile phone in the vicinity of the center console.

If all points in this list have been checked and the required function is still not available, please contact the hotline or service center.

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