General information

In vehicles equipped with TeleService, support is first offered by TeleService Diagnosis and then, if necessary, by TeleService Help.

1. "BMW Assist" or "ConnectedDrive"
2. "Roadside Assistance"
3. "Start service"

Starting Roadside Assistance with BMW Assist or TeleService

TeleService Diagnosis

TeleService Diagnosis enables the wireless transmission of detailed vehicle data that are important for vehicle diagnosis. These data are transmitted automatically.

After the data are transmitted, the voice connection to Roadside Assistance is re-established.

TeleService Help

TeleService Help enables an in-depth diagnosis of the vehicle by Roadside Assistance via wireless transmission.

TeleService Help can be started after a prompt by Roadside Assistance and the termination of the voice connection.

Starting TeleService Help

1. Park the vehicle in a safe place.
2. Set the parking brake.
3. The ignition is switched on.
4. "TeleService Help"

After completion of TeleService Help, a voice connection is established to Roadside Assistance.